Privacy Policy

Last updated: 22 February 2026

Who we are

BOT-Solutions (“we”, “us”) provides IT consultancy and business automation services. Our website is: bot-solutions.co.uk.

What information we collect

We only collect personal data when you choose to provide it, for example when you contact us.

• Contact details you provide (such as name, email address, phone number)
• Message content and any information you include in your enquiry
• Basic technical logs required to operate the website (e.g. IP address, browser type) where provided by the hosting platform

How we use your information

• To respond to enquiries and provide requested information
• To deliver services you engage us for
• To maintain security and prevent abuse

Lawful basis

We process your data based on legitimate interests (responding to enquiries and running our business), and where applicable, to take steps at your request before entering into a contract.

Sharing your information

We do not sell your data. We only share data where required to provide the service (for example, email/hosting providers) or where legally required.

Third-party services

We use a third-party embedded chat widget to provide website chat support. When you use the chat, the provider may process the information you submit and technical data required to deliver the service. Please do not share sensitive personal information via the chat. If you have any privacy requests, contact us using the details below.

How long we keep your information

We keep enquiry information only as long as needed to respond and for reasonable business records. You can request deletion at any time (see “Your rights”).

Your rights

You may request access, correction, deletion, or restriction of your personal data. To make a request, contact us using the details below.

Cookies

For information about cookies and site storage, see our Cookies Policy.

Contact

Email: gdpr@bot-solutions.co.uk